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The CCR&R program is part of a statewide network funded by the Florida Division of Early Learning.
There are no fees or costs associated with CCR&R services. If you are asked to make a payment for any CCR&R services, please call the Florida Division of Early Learning at (866) 357-3239. To locate a CCR&R program in another state, call Child Care Aware at (800) 424-2426.
If you have concerns regarding your child’s care or wish to submit a complaint against a child care provider, our Child Care Resource & Referral staff can help you connect with the appropriate regulatory agency. To file concerns directly with the Florida Department of Children and Families. All families receiving Child Care Resource and Referral services will be contacted to complete a voluntary survey to gauge your customer service experience with our office. All responses are anonymous and confidential and will not affect your services.
Abuse/Neglect complaints which pose an immediate threat to the health, safety, and well-being of a child must be reported within one (1) hour to the Florida Abuse Hotline and the local licensing authority, as applicable via phone, DCF online abuse reporting portal.
The Florida Abuse Hotline is: 1-800-962-2873.
All other reports will be processed within two (2) working days. A Friday report will be processed by Tuesday the following week.
Funded by the State of Florida, Division of Early Learning
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